Arranging the Funeral with the client
Whether you are new to the funeral profession and need to learn how to arrange a funeral from scratch, or you are looking for a refresher course to ensure your skills and knowledge are as up to date and relevant as they can be then this course is for you.
One day workshop £175.
We will break down the funeral arrangement into sections and ensure you have the relevant interpersonal skills required. There will be an opportunity to develop your listening, questioning and responding skills and we will help you develop the confidence to address difficult conversations that you may need to have such as when you don’t think viewing is advisable or the family want a funeral that isn’t within their budget. You will leave the course with a range of ideas for how to personalise the funeral, the understanding of how to discuss embalming in a positive way with the client and ensuring that you are compliant with the Consumer Regulations. This course is open to those not yet working in the funeral profession.